Introduction

Customer expectations in e-commerce are rising every year. Shoppers want instant answers about product details, shipping timelines, returns, order tracking, and availability. Slow responses increase cart abandonment, reduce trust, and hurt revenue.

Integrating AI chatbots into your customer experience strategy works best when paired with other automation and personalization systems across your store. For example, many brands see stronger engagement when chatbot flows align with the support workflows outlined in Best AI Tools for Customer Support Automation, ensuring consistent responses across channels. Chat-driven personalization becomes more powerful when combined with the tailored experiences highlighted in Best AI Tools for E-commerce Personalization. You can also boost conversions by connecting chatbot recommendations to strategies found in Best AI Tools for Upselling & Cross-Selling, while follow-up messaging improves significantly when synchronized with automation frameworks from Best AI Tools for E-commerce Email Marketing. Additionally, store-wide efficiency grows when chat workflows integrate with broader systems featured in Best AI Tools for E-commerce Store Automation, creating a seamless ecosystem that supports growth at scale.

AI chatbots solve this problem by delivering:

• 24/7 automated customer support
• Instant answers to common queries
• Personalized product recommendations
• Automated order tracking
• Intelligent upsells and pre-sale assistance
• Reduced workload for human support teams

Today’s AI chatbots go far beyond simple FAQ bots. They analyze customer intent, pull live store data, understand context, guide purchases, and even resolve support tickets without human involvement.

Below are the 25 best AI chatbots for e-commerce stores, selected for support automation, sales assistance, user experience, and scalability.

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1. Tidio AI

Overview

Tidio is one of the most popular AI chatbots for e-commerce. Its AI assistant, Lyro, responds to customer questions in real time, solves FAQ-based issues, and reduces support ticket volume significantly.

Best For

• Small and mid-size stores
• Shopify, WooCommerce, BigCommerce users

Key Features

• AI-powered automated responses
• Prebuilt e-commerce conversation flows
• Order tracking responses
• Cart recovery prompts
• Human-agent handoff

Use Cases

• Answering repetitive queries
• Reducing live chat workload
• Assisting with product selection
• Handling order status and return questions

Pricing

Free plan + paid plans.

Pros

• Easy setup
• Affordable and beginner-friendly

Cons

• Limited deep customization

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2. Gorgias AI Chatbot

Overview

Gorgias is a customer support platform designed for e-commerce. Its AI chatbot automates customer responses, assists with orders, and supports omnichannel communication.

Best For

• Shopify and Shopify Plus stores
• Brands with high support ticket volume

Key Features

• Automated answers for FAQs
• AI-recommended responses
• Order lookup and return workflows
• Social media comment automation
• Unified helpdesk (chat, email, IG, FB)

Use Cases

• Reducing human agent workload
• Automating post-purchase support
• Handling returns and shipping questions

Pricing

Paid (ticket-based).

Pros

• Deep e-commerce integration
• Excellent automation capabilities

Cons

• Better for mid-size to large stores

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3. ChatBot.com AI Assistant

Overview

ChatBot offers a no-code AI chatbot builder with pre-made conversation scripts for e-commerce. It works as a general-purpose automation tool for customer support, pre-sale questions, and lead capture.

Best For

• Stores wanting quick deployment

Key Features

• Prebuilt templates for e-commerce
• NLP-driven responses
• Chat-to-human transfer
• Messenger, website, and mobile chat

Use Cases

• Handling FAQs
• Guiding shoppers through product questions
• Lead generation

Pricing

Paid plans + free trial.

Pros

• Fast setup
• Good for beginners

Cons

• Less advanced than e-commerce focused tools

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4. ManyChat

Overview

ManyChat is designed for conversational commerce, especially on social platforms. It automates responses and guides customers via Instagram, WhatsApp, and Facebook Messenger.

Best For

• Stores with strong social media presence
• Instagram and Facebook sellers

Key Features

• Automated flows for product queries
• Cart recovery sequences
• Promo code automation
• Social DM responders

Use Cases

• Messaging-based selling
• Guiding product discovery from ads
• Reducing DM response time

Pricing

Free + paid.

Pros

• Excellent for social commerce
• Powerful automation flows

Cons

• Limited storefront integration

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5. Ada AI Chatbot

Overview

Ada is a low-code AI automation platform for enterprise-level stores. It offers intelligent, personalized responses and integrates deeply with backend systems.

Best For

• Mid-size and enterprise brands
• Stores requiring custom logic

Key Features

• Natural language understanding
• Automated workflows for returns & support
• Integrations with order management
• Multi-language support

Use Cases

• Handling complex support workflows
• Scaling support without hiring
• Automated order information retrieval

Pricing

Paid.

Pros

• Highly robust
• Adaptable to large stores

Cons

• Not ideal for beginners or small stores

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6. Zendesk AI Bot

Overview

Zendesk’s AI bot automates customer service, classifies tickets, provides recommended answers, and handles basic support without human intervention.

Best For

• Large-scale e-commerce stores

Key Features

• AI ticket routing
• Automated FAQ responses
• Knowledge base integration
• Multichannel support

Use Cases

• Reducing support ticket backlog
• Handling common issues instantly
• Supporting multiple channels (email, chat, social)

Pricing

Paid.

Pros

• Enterprise-level reliability

Cons

• Expensive for small stores

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7. Gobot for Shopify

Overview

Gobot helps Shopify stores automate product quizzes, recommendations, support questions, and guided shopping experiences.

Best For

• Shopify sellers
• Product recommendation flows

Key Features

• Product recommendation bots
• Guided shopping experiences
• FAQ automation
• Email collection flows

Use Cases

• Reducing product confusion
• Increasing conversions with guided shopping
• Answering common questions

Pricing

Paid.

Pros

• Great for product-heavy stores
• Easy to set up

Cons

• Not ideal for stores outside Shopify

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8. Robylon AI

Overview

Robylon is a new-generation AI chatbot designed for high-volume e-commerce brands needing automated ticket handling and customer support assistance.

Best For

• Medium to large stores

Key Features

• Automated issue resolution
• Order and return queries handling
• Multichannel chat support
• AI escalation when needed

Use Cases

• Handling spikes in customer volume
• Reducing support team workload
• Improving response time

Pricing

Paid.

Pros

• Fast AI responses
• Good for scaling

Cons

• Newer platform, evolving features

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9. ManyChat WhatsApp & Messenger Bots

Overview

This setup allows e-commerce stores to provide automated support directly through WhatsApp and Messenger, helping convert social traffic into sales.

Best For

• Stores targeting WhatsApp-heavy audiences

Key Features

• Automated DM responses
• Product browsing inside chat
• Promotional flows & reminders
• Cart recovery messages

Use Cases

• Responding to customer questions instantly
• Driving conversions from social traffic
• Delivering updates and reminders

Pricing

Free + paid.

Pros

• High engagement rates
• Great for mobile-first shoppers

Cons

• Not ideal for complex support

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10. Willdesk AI Chat

Overview

Willdesk combines AI-assisted chat, ticket management, and omnichannel support into one interface — ideal for small to mid-range stores scaling support.

Best For

• Stores wanting unified support

Key Features

• Unified inbox
• AI reply suggestions
• Automated support workflows
• Order lookup

Use Cases

• Improving support speed
• Reducing repetitive work
• Managing multi-channel inquiries

Pricing

Paid.

Pros

• Great for Shopify stores
• Easy to manage

Cons

• Requires setup time

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11. Custom Chatbots (RAG / LLM-based)

Overview

Custom AI chatbots use LLMs and retrieval systems to answer product-specific questions using your catalog, policies, and order data.

Best For

• Brands needing fully personalized AI behavior

Key Features

• Full control over data
• Product-aware recommendations
• Order-aware support
• Custom workflows & branding

Use Cases

• AI shopping assistants
• Smart support that knows your inventory
• Highly personalized customer engagement

Pricing

Custom.

Pros

• Most flexible
• Deepest personalization

Cons

• Requires technical skills

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12. Intercom AI

Overview

Intercom offers AI-enhanced live chat and automated responses to help support teams reply faster and lighten workload.

Best For

• Stores needing live chat + AI assistance

Key Features

• AI reply suggestions
• Automated flows
• Email + chat integration
• Team inbox

Use Cases

• Faster customer replies
• Hybrid AI + human support
• Handling large chat volumes

Pricing

Paid.

Pros

• Great UI
• Helps reduce agent workload

Cons

• Can be expensive

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13. Zowie AI

Overview

Zowie is built for larger e-commerce stores. It automates support, resolves common issues instantly, and scales with growing customer volume.

Best For

• Medium to enterprise stores

Key Features

• Automated responses
• Return/refund automation
• Shipping status lookup
• Multichannel support

Use Cases

• Reducing support tickets
• Improving response times
• Handling repetitive inquiries

Pricing

Paid.

Pros

• Scales with large stores
• Very strong automation

Cons

• Setup takes time

14. Freshworks Freddy AI

Overview

Freddy AI, from Freshworks, automates customer support through conversational chatbots, predictive assistance, and ticket resolution. It’s ideal for stores that want an intelligent bot with strong helpdesk integration.

Best For

• Mid-size and large online stores
• Brands needing an AI helpdesk + chatbot combo

Key Features

• AI-assisted responses and ticket routing
• Pre-trained support intents
• Automated resolutions for common issues
• Live agent handoff
• Multichannel chat (web, mobile, social)

Use Cases

• Deflecting FAQs
• Handling order inquiries
• Reducing ticket volume
• Improving support speed and consistency

Pricing

Paid.

Pros

• Great automation for support-heavy stores
• Strong ticket intelligence

Cons

• Less focused on conversion/chat commerce

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15. Drift Conversational AI

Overview

Drift focuses on conversational engagement — helping stores generate leads, assist shoppers, and answer product inquiries in real-time using AI-driven chat flows.

Best For

• Stores with high-ticket or complex products
• Brands needing conversational sales

Key Features

• AI conversation engine
• Personalized recommendations
• Real-time qualification
• Scheduled call booking

Use Cases

• Guiding shoppers who need explanation
• Supporting B2B / high-consideration purchases
• Collecting leads through chat

Pricing

Paid.

Pros

• Excellent for sales-driven interactions
• Strong personalization

Cons

• Not designed for order/returns automation

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16. LiveChat + AI Assist

Overview

LiveChat is a widely used customer chat tool. When combined with AI automation, it becomes effective at answering repetitive queries, performing handoffs, and supporting customers instantly.

Best For

• Stores wanting live chat + AI in one place

Key Features

• Automated greeting messages
• AI-suggested replies
• Chat routing
• Canned responses with AI enhancement

Use Cases

• Handling large chat volumes
• Supporting customers during peak sales
• Improving customer experience

Pricing

Paid.

Pros

• Robust and reliable
• Works with most store platforms

Cons

• Lacks deep e-commerce automation features

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17. Crisp AI Chatbot

Overview

Crisp offers live chat, shared inbox, and automated chatbot features that help e-commerce brands reduce response times and elevate customer support.

Best For

• Growing stores with moderate support volume

Key Features

• AI chatbot flows
• Shared inbox for team collaboration
• Knowledge-base suggestion system
• Social + email + chat unified support

Use Cases

• Answering FAQs
• Ensuring consistent 24/7 support
• Improving post-purchase communication

Pricing

Free + paid.

Pros

• Affordable
• Great for multi-agent teams

Cons

• Limited deep integration with store backends

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18. Tars Ecommerce Chatbot

Overview

Tars is a conversational AI platform helping stores create guided shopping experiences, explain product benefits, and respond to common inquiries through chat.

Best For

• Brands selling high-detail products
• Education-driven purchases

Key Features

• Conversational buying flows
• Guided product selection
• Chat-based lead capture
• FAQ automation

Use Cases

• Helping customers choose between variations
• Explaining product features
• Qualification through chat funnels

Pricing

Paid.

Pros

• Very high-quality conversational flows
• Great for improving conversions

Cons

• Less suited for order tracking automation

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19. Heyday AI (Shopify Focused)

Overview

Heyday is a conversational AI for retail and e-commerce, offering automated product FAQs, order tracking replies, and conversational assistance during shopping.

Best For

• Shopify and retail brands

Key Features

• Product FAQ automation
• Order status lookup
• Personalized recommendations
• Multilingual support

Use Cases

• Handling repeated support tasks
• Engaging customers with product suggestions
• Reducing live agent workload

Pricing

Paid.

Pros

• Built specifically for retail
• Very consistent AI responses

Cons

• Pricing may not suit small shops

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20. Chatfuel AI Bot

Overview

Chatfuel helps automate conversations on social and website channels with AI-driven replies, product guidance, and checkout-focused chat experiences.

Best For

• Brands selling through Messenger / Instagram

Key Features

• Keyword-based automation
• AI-powered response generator
• Product catalog integration
• Promo & discount distribution

Use Cases

• Social-commerce onboarding
• Handling product questions
• Delivering fast sales support

Pricing

Free + paid.

Pros

• Very social-friendly
• Easy setup

Cons

• Limited deep store integrations

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21. Haptik Conversational Commerce Bot

Overview

Haptik builds enterprise-level conversational AI systems used by retailers for automated shopping assistance, customer support, and guided product discovery.

Best For

• Large e-commerce brands
• High traffic stores

Key Features

• Personalized product finder
• Automated customer support
• Order status & returns automation
• Voice + chat capabilities

Use Cases

• Offering guided shopping
• Handling complex customer support flows
• Scaling support during promotions

Pricing

Enterprise.

Pros

• Extremely scalable
• High-quality AI

Cons

• Not ideal for small businesses

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22. WATI WhatsApp Chatbot

Overview

WATI focuses on WhatsApp automation, making it easy for stores to provide instant support, product information, and alerts through WhatsApp.

Best For

• Stores targeting mobile-first markets

Key Features

• Automated replies
• Product catalog messaging
• Order notifications
• Broadcast messages

Use Cases

• Customer support via WhatsApp
• Driving repeat purchases
• Handling common questions quickly

Pricing

Paid.

Pros

• Extremely high engagement
• Great for countries where WhatsApp dominates

Cons

• Weak webchat integration

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23. Yellow.ai Smart Commerce Bot

Overview

Yellow.ai offers omnichannel conversational automation with enterprise-grade capabilities across chat, voice, and social platforms.

Best For

• Enterprise brands needing scalable AI

Key Features

• Voice + chat automation
• Full order workflow automation
• Personalized conversations
• AI training dashboard

Use Cases

• Large-scale support automation
• Voice assistance for customer queries
• Intelligent product recommendations

Pricing

Enterprise.

Pros

• Extremely powerful automation
• Omni-channel capabilities

Cons

• Complex setup

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24. Brevo Conversations + AI

Overview

Brevo adds AI-powered chat automation to its marketing and CRM suite, enabling stores to handle customer questions and gather leads.

Best For

• Stores using Brevo email & CRM

Key Features

• Chatbot builder
• Inbox for multiple channels
• AI reply suggestion
• Lead collection workflows

Use Cases

• Hybrid marketing + support chat
• Quick handling of simple inquiries
• Collecting leads inside chat

Pricing

Free + paid.

Pros

• Integrates into Brevo ecosystem
• Good for small stores

Cons

• Not as advanced as dedicated chatbots

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25. Shopify Inbox + AI Extensions

Overview

Shopify Inbox is Shopify’s native messaging app. With AI extensions, it can automate responses, suggest products, and support customers directly in the storefront environment.

Best For

• Shopify sellers looking for built-in automation

Key Features

• Automated responses
• Suggested product recommendations
• Integration with Shopify orders
• Unified chat dashboard

Use Cases

• Answering FAQs automatically
• Giving shoppers real-time product guidance
• Handling basic support tasks

Pricing

Free + AI addon pricing.

Pros

• Native Shopify tool
• Very easy to implement

Cons

• Limited advanced AI capabilities

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FINAL VERDICT

AI chatbots are now essential for every e-commerce store. They reduce operational costs, improve response times, increase conversions, and allow brands to deliver instant support across channels.

Best overall chatbot for most stores:
Tidio AI or Gorgias AI

Best for social commerce:
ManyChat, Chatfuel, WATI

Best for enterprise automation:
Ada, Yellow.ai, Haptik, Zendesk AI, Zowie

Best low-cost or beginner-friendly chatbots:
Tidio, Crisp, Shopify Inbox

Best for personalized product recommendations:
Gobot, Heyday AI, Tars

Using even 2–3 chatbots from this list (one for support, one for social, one for conversion) can dramatically improve customer experience and boost sales.

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FAQs

1. Which AI chatbot is best for Shopify stores?

Gorgias AI, Tidio, Heyday AI, and Shopify Inbox are excellent choices.

2. Can AI chatbots reduce support costs?

Yes — most AI bots handle 60–80% of repetitive queries automatically.

3. Can AI chatbots improve store conversions?

Yes. Bots like Gobot, Tars, and ManyChat guide shoppers and help during pre-sale questions.

4. Are AI chatbots good for order tracking support?

Tools like Gorgias, Zowie, and Heyday AI can retrieve order data and answer instantly.

5. Which chatbot works best for WhatsApp support?

WATI and ManyChat WhatsApp automation.